tag:blogger.com,1999:blog-19531357.post8074011392007564727..comments2023-12-01T09:19:33.561-05:00Comments on Linda's Peaceful Place: Customer Service...Days Gone ByLindahttp://www.blogger.com/profile/12692170857496442623noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-19531357.post-65980608742420539452012-03-08T12:45:13.573-05:002012-03-08T12:45:13.573-05:00Hi Stella,
Thanks for your comments, and I agree ...Hi Stella,<br /><br />Thanks for your comments, and I agree with what you say. <br /><br />Hi Kim,<br /><br />Thanks for sharing, and I totally understand what you mean in relation to the elderly! My mother was in a convalescent home during the last few years of her life...here in Montreal. She had suffered a stroke and was unable to speak as a result. One day while I was visiting my mother, a nurse was speaking to her in French. I told the nurse, in a kind but firm way, in French, that my mother didn't understand or speak French and that I would appreciate it if she communicated to her in English. After that she did. I was glad that I spoke up on my mother's behalf.Lindahttps://www.blogger.com/profile/12692170857496442623noreply@blogger.comtag:blogger.com,1999:blog-19531357.post-41729278546106157602012-03-08T12:12:12.053-05:002012-03-08T12:12:12.053-05:00Each cashier should be given several training shif...Each cashier should be given several training shifts under supervision. My personal wish is that the training would include the proper diction & voice volume to speak to the elderly. So many older customers have problems hearing , or just can't understand a mumbler! When I take my mom-in-law shopping & encounter a mumbling low toned teen I always smile & say "Please speak up for the elderly !"Kim Stanley Lawyerhttps://www.blogger.com/profile/15197263107544542190noreply@blogger.comtag:blogger.com,1999:blog-19531357.post-25747480537222664192012-03-05T12:59:23.570-05:002012-03-05T12:59:23.570-05:00I never use the self service check out in shops, e...I never use the self service check out in shops, even if it would save time. For starters, they tend to be really poorly programmed / designed, so that you'll end up having a problem (even if you followed the instructions and did everything right), and then you'll have to wait for a real person, after all.. Also, I actually prefer a real check out person, rather than a machine.<br /><br />Having lived in Ireland for 15 years now, I've noticed a change in customer service, in lots of places.. Mainly, this is because there are now so many non-Irish people working in customer service positions. They come from different cultures, and in their countries, they might not have a chat with customers, etc.. (In fairness, there ARE Irish people who are bad at customer service, and there ARE non-Irish people who are great at it, but the difference is obvious enough to vaguely generalise..) I think some of the blame is with the employers as well - when they train staff members who come from different cultures, they should also explain how customer service should be done in Ireland. I find that in a small way, this reflects to the reputation of the whole country as tourists don't always know when someone working in an Irish shop isn't Irish, so they might go back home with the impression of the Irish being uninterested and impolite, after being served by people who didn't greet, didn't smile, didn't chat, just took the money..Stellohttps://www.blogger.com/profile/04981603232607622128noreply@blogger.comtag:blogger.com,1999:blog-19531357.post-67503330992438739302012-03-05T12:34:35.675-05:002012-03-05T12:34:35.675-05:00Hi Jane,
Thanks for your comment, and I agree who...Hi Jane,<br /><br />Thanks for your comment, and I agree wholeheartedly! I have been served by some pretty nasty cashiers...and yes, I can relate to the rolling of eyes and really not wanting to be there. I also prefer a nervous, new (yet polite and smiling) cashier over the nasty ones...any day!Lindahttps://www.blogger.com/profile/12692170857496442623noreply@blogger.comtag:blogger.com,1999:blog-19531357.post-35597299937758394912012-03-05T12:23:58.937-05:002012-03-05T12:23:58.937-05:00When my dad was a milk distributor he had an offic...When my dad was a milk distributor he had an office at home complete with an adding machine. When he finished tallying all of his figure he would let us get on it and practice addition, subtraction, and multiplication. To have that little adding machine tape in our hands was really special. Today, I think some businesses don't train properly because they don't care. I'd rather have a girl wait on me that is nervous than one that rolls their eyes and acts like they would rather be anywhere else. Those are the ones I can't stand to be waited on by. Thanks for making me come up with some more memories. You know how I like to reminisce!Jane Rieshttps://www.blogger.com/profile/13598983844438393426noreply@blogger.com