The other day I was in a grocery store and while I was at the checkout counter (I always go to a human cashier, never the automated ones), I wasn't sure how to swipe my interac card on the machine. Here in Montreal we have different machines depending on which store you go to and which system that store has. So here I am wondering how I should swipe my card. Sometimes you need to swipe it sideways with the strip on a certain side, other times you need to insert it in the bottom of the machine, and still other times you need to insert it at the top of the machine! I honestly find it confusing, as I am never sure which way to swipe my card anymore. At any rate, I tried it in the sideway method. This was not the way this machine worked. I tried a few times, feeling embarrassed and a little nervous, as the cashier just stood there saying nothing. After about a minute, which seemed like much longer, the female cashier finally told me that I was to insert my card from the top. For crying out loud, had I been the cashier, I would have kindly told the customer straight away which method in which to swipe their card! This would have saved time and embarrassment for the customer! Oh well, I finally got that purchase done, but I didn't feel very good leaving that store.
After having shared all this, I feel that customer service, for the most part, is not like it was in the past. Many a time in this day and age, customers are treated as a number, not as a human being. It's so rare these days to get pleasant and helpful customer service.
Now that I have shared my frustration, (LOL), I found some photos on the internet that will hopefully help you all to stress...less. :)