Friday, September 27, 2013
Technology and Human Contact
Hello everyone! A very warm welcome to each and every one of you! The video I have chosen for this post is a two minute clip entitled "Retail Stores, 1940". Enjoy!
This is going to be one of my long posts, so thank you for "tuning in." :) I am not sure about any of you, but I have the impression that advanced technology has diminished human contact considerably! With e-mail and texting, ATM machines, automated cashes, just to name a few, we are having less and less human contact in this day and age than we had "back in the day." In my view, not only has all this technology diminished human contact, it has made people less patient. Customer service, in the real sense of the meaning, has, for the most part, gone out the window, and I find this sad.
Years ago when I would walk into a store, I was greeted with a warm smile and something like, "If you need any help, just let me know." Today, we are lucky to even get a greeting or a smile. The sales clerks today (and I am not talking about all, but many), hardly even look at the customer, you don't see a smile very often and certainly, in my case, how often have I seen a sales clerk on their cell phone...or talking to a co-worker rather than focusing on the customers? Sometimes they even look annoyed or like you are bothering them. Far too often.
Fortunately, every now and then I come across a great sales person who cares about the customers, smiles, and seems very happy with their job and with serving customers. Whenever I do see this I always make it a point to thank him or her for their good customer service and good attitude. It's so easy for us to let people know when we are not happy with the service, (and this is fine and good to mention it...but in a constructive fashion), but it isn't often, I am sure, that customers take the time to compliment and acknowledge good service.
Please feel free to share your thoughts on this. :)
The photos I am sharing today are ones that I took on a recent walk. You just need to click on the images to see a larger view.
Thank you all so much for visiting me here! I always appreciate and enjoy reading your kind thoughts, which you are always welcome to share by clicking on the 'comments' link at the end of my post.