Monday, March 05, 2012
Customer Service...Days Gone By
For those of you who, like I, remember how customer service was in the past, you will recall that things were done quite differently back then. The office and banks had adding machines which looked similar to this one...
This meant that your time at the bank took longer back then, as there were no computers and things were done manually. Imagine going to a bank where you had to wait in line with no ATM's to serve you. I will admit that I do use the ATM's and like the convenience. However, I will also admit that even though there are some grocers here that have the self serve cashes where you scan your own items, I prefer to go to a human cashier. Why? Well, for one thing I find it more personable to be served by a human, and secondly, I feel that by doing this perhaps I may save someone's job who may later be replaced by the automated cash. This means that I make sure that I am not in a hurry when I do my shopping and that I am patient with the cashier.
I think with all the advanced technology we have today, many people have forgotten what it was like back then...and, for those who grew up with the advanced technology, they don't even know how things were back then because they haven't lived it. I feel that employers today really don't take the time and money to train their staff properly...for the most part. Yes, there are some great employers who do invest their valuable time and money into training their staff, and I applaud them for it. Sadly, though, many employers today just don't take the time, and this reflects in their staff. For example, I went to McDonald's not that long ago for a coffee with a friend. The girl who was serving me was new on the staff and you could see right away that she was nervous and uncomfortable...not properly trained. My heart went out to her and I was pleasant and patient with her, because I knew that it wasn't her fault. Had she been adequately trained, she wouldn't have been as nervous and she would have done a better job in serving the customers.
Thank you all for visiting me here, and please feel free to share your comments.